Quality That Speaks Without Words
We put the same care into everything we create as you put into raising pets because the details are what make the difference between good and unforgettable.
A Bond Built on Trust
At Tail Unity, we believe every pet deserves a place where they feel safe, loved, and completely at home. Because when they thrive, so do you.
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Frequently Asked Questions
Why should I trust Tail Unity for my pet's needs?
Why should I trust Tail Unity for my pet's needs?
Tail Unity carefully selects each product in its collection with pet safety and owner satisfaction in mind. Every item goes through a review process before being made available, and the team works with suppliers who meet consistent sourcing standards.
How does Tail Unity choose the products it sells?
How does Tail Unity choose the products it sells?
Tail Unity takes a curated approach to its catalog. Products are researched and evaluated based on usefulness, safety, and how well they serve pets and their owners. Items that don't meet those standards are not listed.
What makes Tail Unity different from other pet stores?
What makes Tail Unity different from other pet stores?
Tail Unity is a focused pet brand built around a straightforward idea: pets deserve well-made products, and owners deserve a simple, reliable shopping experience. The catalog is kept intentional and updated based on what pet owners actually need.
How long will it take to receive my order?
How long will it take to receive my order?
Orders are processed within 1–2 business days, followed by a transit time of 6–8 business days. Estimated delivery is 7–10 business days from the date of purchase. Orders placed after 5:00 PM EST are processed the next business day. Delivery times are estimates and may vary due to carrier delays or other external factors.
How much does shipping cost?
How much does shipping cost?
Shipping is free on all orders within the United States. No minimum purchase is required to qualify.
How do I track my order?
How do I track my order?
A tracking confirmation email will be sent once your order has shipped. You can also track your order at any time through our Order Tracking Page.
What is your return policy?
What is your return policy?
Returns are accepted within 30 days of delivery. Items must be unused, in their original condition, and returned with all original packaging and accessories. No restocking fees are charged.
My item arrived damaged - what should I do?
My item arrived damaged - what should I do?
Contact us at info@tailunity.com with your order number and details of the issue. If the item arrived damaged, defective, or incorrect, return shipping costs will be covered by Tail Unity. Eligible returns will be refunded to your original payment method.
How long does a refund take?
How long does a refund take?
Once your returned item is received and inspected, refunds are issued to your original payment method. Please allow up to 7 business days for the refund to appear, depending on your bank or payment provider. Exchanges are also available — contact our support team to arrange one.
How can I contact Tail Unity?
How can I contact Tail Unity?
Our support team is available Monday to Friday, 9:00 AM – 5:00 PM EST. We aim to respond to all email inquiries within 1–2 business days.
Email: info@tailunity.com
Phone: +1 770 275 9073